Privacy Policy

Effective Date: February 12, 2026

Company: Larson Custom Carpentry, LLC dba “Larson Basement & Bath” (“Company,” “we,” “us,” or “our”)

Website: LarsonCustom.com (the “Website”)

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we share it, including when we share information with subcontractors and vendors to quote and complete remodeling projects. It also explains our use of cookies/analytics and our SMS/text communication practices.

By using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website or submit information through it.

1) What information is collected

We may collect the following categories of information:

A. Information you provide to us

Contact information (name, email address, phone number, mailing address)
Property and project information (project address, scope details, budgets/ranges you share, preferences, selections, measurements)
Photos, videos, plans, sketches, or documents you provide for estimating/designing
Communications (emails, texts, portal messages, call notes, and attachments)

B. Information collected automatically on the Website

Device and browser details (browser type, device type, operating system)
IP address and approximate location (city/region)
Website usage data (pages visited, time on page, clicks, referrer/exit pages)

C. Project portal information (JobTread)

We use JobTread as a project portal for proposals, documents, and project communication. Portal records may include contact info, project address, proposal documents, messages, files, selections, schedules, and other project documentation.

2) How user data is used

We use collected information to:

Respond to inquiries and provide requested information
Schedule consultations and site visits
Create and deliver proposals, scopes, and project documentation
Communicate about your project via email, SMS/text, and portal messages
Coordinate estimating, ordering, and scheduling with subcontractors and vendors
Improve our Website, services, and customer experience
Maintain business records (including accounting, warranty, and project history)
Protect our rights, safety, and property, and comply with legal obligations

3) SMS opt-in details

If you provide a mobile phone number and opt in to receive text messages (for example by checking a consent box on a form, requesting text communication, or texting us first), you consent to receive SMS/text messages from Larson Basement & Bath related to:

Scheduling and appointment coordination
Project updates and logistics
Questions needed to prepare proposals or manage active projects
Customer service communications

Message frequency varies.

Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us using the information below.

4) Cookie & tracking practices

We use cookies and similar technologies (such as pixels and analytics tools) to:

Operate and improve the Website
Understand Website traffic and user behavior
Measure marketing performance (for example, which ads or pages lead to form submissions)

Your choices: You can control cookies through your browser settings and may be able to limit certain tracking through your device settings or ad platform settings. If you disable cookies, parts of the Website may not work as intended.

5) Data security and handling

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including limiting access to information to those who need it for business purposes.

No method of transmission or storage is 100% secure. Email and SMS/text messages are not guaranteed to be secure, and we recommend you avoid sending highly sensitive information through those channels.

6) User rights

Depending on your location, you may have rights to request:

Access to certain personal information we have about you
Corrections to inaccurate information
Deletion of certain information (subject to legal, warranty, accounting, or recordkeeping needs)

You may also opt out of marketing emails at any time using the unsubscribe link (if applicable). For requests, contact us below.

7) Sharing information with subcontractors, vendors, and service providers

We do not sell your personal information.

We may share information in the following cases:

A. Subcontractors and vendors (quoting and completing projects)

Because we use subcontractors and suppliers, we may share the minimum necessary information to quote, order, schedule, and complete work—such as project address, scope details, measurements, photos, and scheduling/access information.

B. Service providers

We may share information with providers who help operate our business (for example: website hosting, forms, email, SMS providers, analytics, cloud storage, and our project portal). They process information only to provide services to us.

C. Legal and safety

We may disclose information to comply with law, respond to lawful requests, protect rights and safety, or in connection with a business transaction.

8) Mobile information sharing statement (explicit)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9) Retention

We retain personal information for as long as reasonably necessary to provide services, manage projects, maintain warranty/project records, comply with legal obligations, and resolve disputes.

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POLICY CHANGES

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” If we make material changes, we may also notify you by email or via a notice on our Website.

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If you have questions about this Privacy Policy or our privacy practices, contact:

Larson Basement & Bath

Email: build@larsoncustom.com

Phone: 763-200-5420

Mailing Address: 11468 Marketplace Dr N Suite 600-1158, Champlin, MN 55316